About Us
City Service Lets is a UK-based serviced accommodation provider, owning and operating serviced apartments within Greater London. We are committed to implementing Environmental, Social, and Governance (ESG) practices as part of our ongoing journey toward sustainable development, climate resilience, and future-proof hospitality.

 

We work with suppliers who share our values and support our sustainability goals. We expect all suppliers to adhere to relevant legislation and to act responsibly, ethically, and safely at all times. Our Supplier Code of Conduct sets out the standards we expect from third-party suppliers and their subcontractors.

 

ESG Governance
Our sustainability committee, led by our founders, oversees policies and controls related to environmental, health, safety, and social risks. The committee meets regularly to set goals, approve budgets, track progress, and ensure continuous improvement in ESG performance.

 

ESG Commitment
We aim to build sustainable, equitable, healthy, and diverse communities through innovative hospitality solutions and responsible ESG practices. This commitment guides our approach to designing and operating our properties, as well as our collaborations with guests, suppliers, and the wider community.

 

1. Environment

Overview
We believe it is our responsibility to minimise the environmental impact of our business. We strive to reduce energy consumption, carbon emissions, water use, and waste, not only in daily operations but also across our supply chain and partnerships.

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Climate Action
We are committed to reducing our energy and carbon footprint by implementing sustainable practices and working with suppliers who prioritise renewable energy and environmentally responsible materials. We expect our suppliers to comply with environmental legislation and encourage them to adopt policies on effective environmental management, voluntary reporting, and certifications.

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Examples of our environmental actions include:

• Reducing greenhouse gas emissions

• Prioritising renewable energy sources where practical

• Using recyclable and sustainable alternatives wherever possible

• Effective waste management and recycling

• Upgrading properties with energy-efficient systems and water-saving measures

 

Guest Engagement
We aim to empower our guests to make sustainable choices. Many of our properties offer amenities such as electric vehicle charging stations and bike parking. We encourage guests to adopt sustainable practices through information provided at our properties, online portals, guest surveys, and events such as recycling days.

 

Industry Engagement
We actively engage with industry partners and suppliers to drive positive change in the hospitality sector. We look for innovative solutions—such as cycle deliveries, energy-saving equipment, and microplastics reduction technologies—that support our commitment to sustainability.

 

2. Social Responsibility

Overview
People are at the heart of City Services Lets. We are committed to being a responsible employer and a positive force in our community. Our goal is to foster a safe, fair, and inclusive workplace while also delivering excellent guest experiences.

 

Compensation and Benefits
We offer competitive pay and benefits for our employees and promote a positive, supportive work culture. We expect our suppliers to pay at least the local living wage and to extend this principle throughout their supply chains.

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Culture and Development
We value collaboration, innovation, and personal growth. We support professional development for our employees through regular reviews and ongoing training.

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Health and Safety
We maintain a strong focus on the health, safety, and well-being of our employees, guests, and partners. Suppliers must provide a safe working environment, comply with relevant health and safety regulations, and have clear policies on emergency procedures and workplace safety.

 

3. Governance

Overview
City Services Lets values diversity, equity, and inclusion at every level. We are committed to providing a workplace free from discrimination and harassment, championing equal opportunity and fair pay.

 

Ethics and Conduct
All staff are expected to uphold high moral and ethical standards, guided by a robust Code of Conduct. We encourage honest communication and have procedures in place for addressing concerns quickly and fairly.

 

Supplier Standards
We require all suppliers to demonstrate ethical business practices, responsible sourcing, and compliance with all relevant laws and regulations.

 

Human Rights
We are committed to upholding all applicable human rights laws and preventing modern slavery, human trafficking, and child or forced labour in our business and supply chain. Suppliers must:

• Prohibit human trafficking and forced labour

• Ensure fair wages and working conditions

• Support diversity and inclusion

• Uphold freedom of association

• Act ethically and ensure their employees do the same

• Have robust procedures to prevent slavery or child labour

 

Continuous Improvement
City Services Lets regularly reviews and updates our ESG policies and practices to ensure we remain at the forefront of responsible hospitality. We welcome feedback from guests, staff, and partners as we strive to do better for people and the planet.

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