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Privacy & Cookies Policy
Privacy & Cookies Policy Summary
Your privacy is very important to us.
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We collect only the information needed to provide and improve our services.
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Our website and booking system use Wix and Guesty, which also use cookies and may process data outside the UK.
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We use Wix Marketing and Guesty for guest communications and offers; you can opt out any time by emailing info@cityservicelets.co.uk.
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You have rights to access, update, or delete your data, and to opt out of marketing.
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We never sell or share your details for third-party marketing.
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Our AI chat (powered by Wix) is there to help, and your info is treated confidentially.
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If you need help, want to access your data, or have any questions, email us at info@cityservicelets.co.uk.
For the full details, please read our complete Privacy & Cookies Policy below.
Full Privacy & Cookies Policy
Last updated: 2025
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Your privacy matters to us. City Services Lets is committed to protecting your personal information and complying with all UK data protection laws, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website (powered by Wix), use our AI chat service (powered by Wix), and when you book accommodation through our booking partner, Guesty.
What Information We Collect
We may collect personal information that you provide when making a booking, contacting us, chatting with our AI service, or subscribing to our communications. This may include:
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Name
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Email address
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Postal address
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Contact phone number
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Any information you share with our AI chat or provide through forms
This information is used only to fulfil your requests, manage your booking or enquiry, or send you relevant updates and offers.
How We Store & Protect Your Data
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Your information is stored securely via Wix (for website, marketing, AI chat/enquiries) and Guesty (for booking and email marketing management).
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Guesty securely processes payment details to confirm and manage bookings. We do not store your card details ourselves—these are securely handled by Guesty and automatically deleted after your stay.
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We never sell, rent, or share your personal details with third parties for marketing purposes.
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Our main service providers, including Wix and Guesty, act as data processors on our behalf. We take steps to ensure they comply with all relevant data protection regulations.
Children’s Privacy
We do not knowingly collect or solicit personal information from anyone under the age of 16. If we become aware that we have collected personal data from a child without verified parental consent, we will delete that information as soon as possible.
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International Data Transfers
Some of your data may be processed or stored outside the United Kingdom or European Economic Area (EEA) by our service providers, including Wix and Guesty. We ensure that any such transfers comply with applicable data protection laws and that your data remains protected to the standards required under UK GDPR.
Automated Decision Making
We do not use your personal information for automated decision-making that produces legal or similarly significant effects.
Lawful Basis for Processing
We process your personal data for the purposes of providing our services to you, managing bookings, responding to your enquiries, and sending marketing communications where you have consented or where permitted by law.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.
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Marketing & Communication
We may use Wix Marketing and Guesty to send you updates, service information, and marketing emails about our latest offers or services.
You can opt out of any marketing or communication at any time by emailing info@cityservicelets.co.uk or using the unsubscribe link in any of our emails.
Your Rights Under GDPR
You have the right to:
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Request a copy of the personal data we hold about you
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Correct or update your details at any time
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Ask us to delete your information from our records
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Opt out of communications or request that we do not use your data to contact you
If you wish to exercise any of these rights, please contact us at info@cityservicelets.co.uk or use the contact details provided on our website.
Cookies Policy
We use cookies on this website. You are free to manage this via your browser settings at any time.
Cookies and Data Collection
Information and data may be automatically collected through the standard operation of our internet servers and the use of "cookies". "Cookies" are small text files a website can use to recognise repeat users, facilitate ongoing access and use of the site, and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
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Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigned site. If you do not want information collected through the use of cookies, most browsers allow you to deny or accept the cookie feature; however, cookies may be necessary to provide certain features on this site.
What Are Cookies?
When we use the word 'device', we mean the computer, mobile phone, tablet, or other device you use to access the internet.
Cookies are created when you visit a website that uses cookies. Cookies are small files of letters and numbers. These files are either stored in the memory of your device or are placed on the hard drive of your device.
If you'd like to read more about cookies, we recommend: www.aboutcookies.org
Why Do We Use Cookies?
We use cookies to distinguish you from other users of this website and to provide increased functionality. This helps us to provide you with a better user experience and allows us to improve our website.
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We do not use cookies to collect personal information about you, only anonymous information.
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We do not use cookies to target you with online advertising.
Please note that not all cookies on our website are set by us.
Cookies Used by Wix and Guesty
Our website is powered by Wix and our bookings and email marketing are managed by Guesty. Both platforms may use their own cookies as part of normal operations.
For more details, you can read the privacy and cookies policies of Wix and Guesty:
Some cookies may also be placed by third-party services, such as Google Analytics, for statistical and analytical purposes.
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How to Control Cookies
You can use your web browser to allow, switch off, or delete cookies on this and other websites. Each browser is different, so check the 'Help' function of your browser for details on how to update your cookie settings.
If you are having difficulty updating your cookie settings, we recommend: www.aboutcookies.org
Please note that switching off or deleting cookies may reduce the functionality of or prevent access to certain websites, including this one.
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Cookies Declaration
We use cookies on our websites. You are free to manage this via your browser settings at any time.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.
You can change or withdraw your consent from the Cookie Declaration on our website at any time.
To learn more about our use of cookies, please read our Cookie Policy or contact us at info@cityservicelets.co.uk.
AI Chat
When you interact with our AI chat (powered by Wix), your conversations may be logged to help us improve our support and guest experience. Any personal information shared in the chat is treated with the same high level of security and privacy as any other information you provide.
Social Media
City Services Lets may have official profiles on social media platforms (such as Facebook, Instagram, or Twitter). We will never ask for your password or sensitive details through social media. Please ensure you are interacting with our legitimate, verified profiles.
External Links
Our website may contain links to external websites (including Wix, Guesty, or social channels). We are not responsible for the content or privacy policies of these third-party sites. Please review their privacy policies if you leave our website.
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Spam Policy
We do not send unsolicited marketing emails. You will only be contacted if you have made a booking, enquiry, or have opted in to receive updates from us.
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How Long We Keep Your Information
We keep your personal data only for as long as needed to fulfil your booking, enquiry, or marketing preferences, or as required by law. After this, your details are securely deleted.
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Accessibility
If you require this Privacy & Cookies Policy in another format, please contact us at info@cityservicelets.co.uk.
Policy Updates
We may update this Privacy Policy and Cookies Policy from time to time. Any changes will be posted on this page and take effect immediately. By continuing to use our services, you accept any updates to our policies.
Contact Us
If you have questions about how we use your data, wish to make a data request, or need this policy in another format, please contact us at info@cityservicelets.co.uk or use the contact form on our website.
Copyright Notice
All content on this website - including text, images, graphics, and software - is the property of City Services Lets and is protected under UK and international copyright laws. Unauthorised use, reproduction, or distribution is strictly prohibited.
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