These conditions govern all bookings made with City Service Lets (City Service Lets Ltd), registered in England under company number 15976578, whose registered office is at 167-169 Great Portland Street, London, England, W1W 5PF.
By making a booking, you accept these conditions yourself and on behalf of all members of your party, whether you are booking as a guest or on behalf of others.

By visiting or using our website, you also agree to comply with the Website Terms.

 

1. Summary

This website is operated by City Service Lets, a serviced accommodation provider with properties across Greater London. Our mission is to deliver sustainable, high-quality stays for every guest.
 

These Terms & Conditions set out the legal framework under which you agree to participate when placing a booking with City Service Lets.

• You must be over the age of 21 to place a booking.

• These Terms & Conditions may be updated at any time without notice. The current version will always be available on our website.

 

2. Definitions

• City Service Lets / us / we / our: City Service Lets Ltd.

• The Booker / you / your / guest: The person or persons using services provided by City Service Lets.

• Online: A booking/enquiry made via www.cityservicelets.co.uk.

• Property: The accommodation/building provided for your stay.

• Visitors: People visiting the person/people staying in apartments provided by City Service Lets.

 

3. Disclaimer

All information in this contract is written in good faith; however, we cannot always guarantee completeness or accuracy. We are not liable for any direct or indirect loss resulting from use of the information in this contract.

 

4. Details About Your Booking

4.1. Your booking will only be valid once payment has been made in full and you have received written confirmation from us.
4.2. Restrictions may apply, including minimum night stay and age restrictions. We reserve the right to refuse any booking at our discretion.
4.3. All guest names and contact telephone numbers are required at the time of booking, including whether guests are adults or minors.
4.4. At check-in, guests must show the card used to pay for the booking and valid photo ID (passport or driving licence).
4.5. Please check your confirmation and invoice as soon as you receive them. Notify us immediately of any inaccuracies.
4.6. Special Requests: We aim to meet reasonable requests but cannot guarantee special requirements will be fulfilled.
4.7. Group Bookings: Special conditions may apply and will be notified at the time of booking.

 

5. Payment of Additional Charges

A valid credit/debit card must be supplied at the time of booking and/or upon arrival to cover any potential additional charges (see Section 15).

 

6. Privacy

Any personal information we collect during the booking process is processed in accordance with our Privacy & Cookies Policy.

 

7. Changes by the Guest

• All requests for changes, extensions, or cancellations must be made in writing.

• Changes are subject to availability and our cancellation/modification policy.

• Extensions are subject to availability and rate change.

• Early departure or cancellation may be treated as a cancellation and may incur fees per our policy.

 

8. Changes by City Service Lets

We reserve the right to change, amend, or cancel bookings as required. If this happens, we will notify you as soon as possible and offer a suitable alternative if available, or a refund if not.

 

9. Insurance

We are not responsible for loss, theft, or damage to your personal belongings. Please ensure you have suitable travel and personal insurance for the duration of your stay.

 

10. Website & Digital Content

• We take care to ensure website content is correct but cannot guarantee it is free from errors or omissions.

• Our website may link to external sites. We are not responsible for their content or data policies.

• Photos and floorplans are for illustration only; actual apartments may differ.

 

11. Liability

11.1 If you are a consumer: Our liability for any loss or damage is limited to the total amount paid for your reservation.
11.2 If you are a business: Our liability is limited to the booking value and excludes any indirect or consequential loss.
11.3 Nothing excludes or limits liability for death or personal injury caused by negligence or for fraud.
11.4 Parking: Guests are responsible for observing parking signs and compliance; we are not liable for fines or issues relating to parking.

 

12. Your Accommodation

• All apartments are provided as temporary or holiday accommodation only. No tenancy is created.

• The maximum occupancy is determined by the number of beds.

• Non-residents may not stay overnight without our express consent.

 

Arriving and Departing: Check-in and departure policy will be stated in your confirmation email.
Check-in: You must complete our online check-in and present a valid government ID and card used for payment upon arrival.
Trespass and Overstay: You must vacate at the agreed time. Overstaying is a breach of contract and may result in legal action, including removal of belongings and additional charges.

 

13. Facilities and Services

13.1 Cleaning: Weekly housekeeping is included for stays of 7 nights or more. Extra cleaning may incur a charge.
13.2 Maintenance: We may require access for urgent maintenance; notice will be given except in emergencies.
13.3 Telephone: Any phone charges incurred are your responsibility.
13.4 Wi-Fi/Internet: Free Wi-Fi is provided, subject to our fair usage policy. Internet use for illegal activity is strictly prohibited.
13.5 Security: You are responsible for keys/fobs/codes issued. Lost keys may incur a replacement fee.
13.6 Service Interruptions: We are not liable for any interruption of services due to events beyond our control but will act to restore service as quickly as possible.
13.7 Guest Services: Contact details and hours for guest services are provided at arrival.

 

14. Guest Responsibility

You must comply with all property rules and behave responsibly.
14.1 Smoking: Not permitted anywhere inside the property, including e-cigarettes/vapes.
14.2 Pets: Not allowed unless agreed in writing at the time of booking.
14.3 Nuisance: No parties. Please respect quiet hours (10 pm – 7 am). No threatening or abusive behaviour.
14.4 Age Restrictions: At least one guest per booking must be 21 or over.
14.5 Visitors: You are responsible for your visitors; non-residents are not permitted after 10 pm.
14.6 Damage: You are liable for any damage to the apartment or its contents. We may charge your card for damages discovered after departure.
14.7 Cleanliness: Apartments must be left in a reasonable state. Excess cleaning may incur extra charges.
14.8 Lost Property: We will retain lost property for up to 1 week.
14.9 Luggage Storage: May be available; at owner's risk and may incur a charge.

 

15. Additional Charges

Additional charges may apply for:

• Breakages, loss, or damage

• Extra cleaning or specialist treatment (£250 minimum if needed)

• Lost keys or access devices

• Storage, extra beds/cots, or special services

• VAT and local taxes
  Full details of current charges are available on request.

 

16. Health & Safety

On arrival, please familiarise yourself with fire exits and health & safety instructions as detailed in your apartment or guest folder.

 

17. Quality & Feedback

We aim to provide quality accommodation and welcome feedback. Please complete our guest satisfaction survey after your stay or email info@cityservicelets.co.uk.

 

18. Complaints

If you have a complaint, notify the property manager or guest services as soon as possible so we can address your concerns during your stay.
If unresolved, email us at info@cityservicelets.co.uk.

 

19. Anti-Fraud & Anti-Money Laundering

We reserve the right to require further identification or refuse bookings that cannot be verified, to comply with legal and regulatory requirements.

 

20. Force Majeure

We are not liable for delays or failure to perform our obligations due to events outside our reasonable control (including but not limited to acts of God, pandemics, strikes, or government restrictions).

 

21. GDPR & Data Protection

Your personal data is processed in line with our Privacy & Cookies Policy and current data protection laws.

 

22. Changes to Terms

We may change these Terms & Conditions from time to time. The version published on our website at the time of your booking will apply.

 

23. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England. Any disputes will be subject to the exclusive jurisdiction of the English courts.

If you have any questions about these Terms & Conditions, please contact us at info@cityservicelets.co.uk.

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